I Know You Can Hear Me
Sensitivity Training for Leaders
Introduction
- What do you want?
- Session Guidelines
What is sensitivity?
- Exercise: Definition Time
- Definition of sensitivity
- Definition of empathy
- Forms of connection
- Diversity awareness and sensitivity
- Personality and behavioral styles
- Work preferences
- Diplomacy
- Communication
Diversity Awareness
- Changing national demographics
- The law and history
- New forms of diversity awareness
- Exercise: Discrimination Nation
- 5 case studies- review and discuss
Personality/Behavioral Styles
- Myers Briggs/ Disc etc.
- Knowing your style
- Knowing their style
- Exercise : Strengths and weaknesses
- Exercise: Adapting
- Exercise: The discussion
Work Preferences
- Facilitator’s Guide
- Formal vs casual
- Verbal vs written
- Hands on vs hands off
- Detail vs no detail
- Communication formats
- Expectations
- Exercise: Team Grid
Diplomacy
- Why diplomacy matters
- What’s in it for you?
- What to say/ how to say it
- Exercise : Rephrase
- What bothers them
- How to change it
- Exercise: Situational problems
Communication
- Verbal
- Non- verbal/proxemics
- Written
- Word choices
- Criticism
- Choosing tools
- Limitations
- Exercise : Tool time
- Effectiveness of each
- Spectrum of effective communication
- Exercise: Case Studies