I Know You Can Hear Me

Sensitivity Training for Leaders

Introduction

  • What do you want?
  • Session Guidelines

What is sensitivity?

  • Exercise: Definition Time
  • Definition of sensitivity
  • Definition of empathy
  • Forms of connection
  • Diversity awareness and sensitivity
  • Personality and behavioral styles
  • Work preferences
  • Diplomacy
  • Communication

Diversity Awareness

  • Changing national demographics
  • The law and history
  • New forms of diversity awareness
  • Exercise: Discrimination Nation
  • 5 case studies- review and discuss

Personality/Behavioral Styles

  • Myers Briggs/ Disc etc.
  • Knowing your style
  • Knowing their style
  • Exercise : Strengths and weaknesses
  • Exercise: Adapting
  • Exercise: The discussion

Work Preferences

  • Facilitator’s Guide
  • Formal vs casual
  • Verbal vs written
  • Hands on vs hands off
  • Detail vs no detail
  • Communication formats
  • Expectations
  • Exercise: Team Grid

Diplomacy

  • Why diplomacy matters
  • What’s in it for you?
  • What to say/ how to say it
  • Exercise : Rephrase
  • What bothers them
  • How to change it
  • Exercise: Situational problems

Communication

  • Verbal
  • Non- verbal/proxemics
  • Written
  • Word choices
  • Criticism
  • Choosing tools
  • Limitations
  • Exercise : Tool time
  • Effectiveness of each
  • Spectrum of effective communication
  • Exercise: Case Studies